Strategic Senior Client Services Executive (Remote)

Navitus; Salem (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

PTO 20 days

Parental leave 4 weeks

Holidays 9

401K company match 5%

Adoption assistance

FSA

Education & membership assistance

Referral bonus program

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team, focusing on national accounts management and senior-level client relationships across large healthcare organizations.

The role involves co-developing long-term account strategy, identifying up-sell opportunities, and ensuring client retention and satisfaction. The ideal candidate has at least 7 years of experience interfacing with large clients, strong strategic and communication skills, and willingness to

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales and client service and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Ability to manage coordinator level resources
• Valid State Driver’s License and current Automobile Insurance Policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned

Skills

Client relations

Strategic thinking

Business planning

Project prioritization

Sales & client service

Travel readiness

Verbal and written communication

Negotiation skills

Compliance awareness

Team collaboration

Resource management

Education

Bachelor's degree in business, marketing, or related area

Tools

Microsoft Office

Email

Internet

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team, focusing on national accounts management and senior-level client relationships across large healthcare organizations.

The role involves co-developing long-term account strategy, identifying up-sell opportunities, and ensuring client retention and satisfaction. The ideal candidate has at least 7 years of experience interfacing with large clients, strong strategic and communication skills, and willingness to