Senior Client Services Director - Growth & Renewal

Sedgwick; New Jersey; On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible schedule

Referral incentive

Career development

Benefits package

Job summary

Sedgwick, a global leader in risk and claims management, is hiring a Client Services Director in New Jersey. You will shape account management strategies, drive client retention and revenue growth, and oversee jumbo programs with dedicated staff across multiple offices.

The role partners across operations, IT, and business development to remove barriers and improve the client experience. You'll lead client services professionals, develop strategic solutions, and pursue cross-selling

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives

Skills

Client service

Account management

Strategic planning

Leadership

Education

Bachelor's degree

CPCU / AIC / ARM or related designations

Job description

Sedgwick, a global leader in risk and claims management, is hiring a Client Services Director in New Jersey. You will shape account management strategies, drive client retention and revenue growth, and oversee jumbo programs with dedicated staff across multiple offices.

The role partners across operations, IT, and business development to remove barriers and improve the client experience. You'll lead client services professionals, develop strategic solutions, and pursue cross-selling