Director of Dedicated Client Services & Growth

Sedgwick; United States; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and matching

PTO

Flexible spending or Health Savings

Job summary

Sedgwick is a global leader in risk and claims solutions. Joining our team means contributing to meaningful work for brands worldwide, supported by a caring culture and strong emphasis on work-life balance.

The Client Services Director role focuses on strategy, retention, and growth for jumbo clients. You will lead cross-functional teams, drive renewals, cross-sell opportunities, and deliver exceptional client experiences through Sedgwick’s network.

Qualifications

• Bachelor’s degree preferred; professional designations preferred.
• Ten years related experience or equivalent; includes two years account manager or five years adjuster with two years supervisory.
• Line of Business Experience: Liability and Workers Compensation Preferred

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Skills

Account management

Client services

Leadership / supervisory

Strategic planning

Relationship management

Education

Bachelor’s degree (accredited college/university)

CPCU

AIC

ARM

Job description

Sedgwick is a global leader in risk and claims solutions. Joining our team means contributing to meaningful work for brands worldwide, supported by a caring culture and strong emphasis on work-life balance.

The Client Services Director role focuses on strategy, retention, and growth for jumbo clients. You will lead cross-functional teams, drive renewals, cross-sell opportunities, and deliver exceptional client experiences through Sedgwick’s network.