Director, Strategic Client Services — Workforce Absence

Sedgwick; Texas; Hybrid; USD 95,000 - 130,000; Full time

Job summary

Sedgwick is seeking a seasoned Client Services leader to shape account management strategies, retain key clients, and drive revenue growth for jumbo programs. You will oversee peer staff across multiple offices, ensuring high-quality service and renewal success.

The role emphasizes strong communication, negotiation, and leadership to navigate complex service models and cross-functional collaboration within a large insurance environment.

Qualifications

• Bachelor's degree preferred; CPCU, AIC, ARM or related designation preferred.
• Ten years of related experience or equivalent, including two years as an account manager or five years as an adjuster with supervisory exposure.

Responsibilities

• Provide stewardship reporting to clients and educate on issues and trends.
• Lead renewal processes, contract revisions, and complex client service instructions.
• Negotiate service plan changes and facilitate cross-department collaboration.
• Supervise staff across multiple client programs and ensure quality initiatives.

Skills

Leadership

Communication

Negotiation

Teamwork

Analytical

Org skills

Client servicing

MS Office

Conflict resolution

Workers' comp

Education

Bachelor's degree

CPCU/AIC/ARM

Tools

Microsoft Excel

CRM software

Job description

Sedgwick is seeking a seasoned Client Services leader to shape account management strategies, retain key clients, and drive revenue growth for jumbo programs. You will oversee peer staff across multiple offices, ensuring high-quality service and renewal success.

The role emphasizes strong communication, negotiation, and leadership to navigate complex service models and cross-functional collaboration within a large insurance environment.