Client Services Director — Flexible Growth Leader

Sedgwick Claims Management Services; United States; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedule

Referral incentive program

Career development and growth

Comprehensive benefits including 401K

Job summary

Sedgwick Claims Management Services is seeking a Client Services Director to lead dedicated client programs and protect retention across complex service models. You will architect account strategies, reinforce client satisfaction, and drive revenue growth through renewals and targeted cross-selling.

In this role, you will partner with operations, IT, and business development, oversee a team of Client Services professionals, and ensure ongoing value delivery across diverse client portfolios in

Qualifications

• Bachelor's degree required; CPCU, AIC, or ARM preferred.
• Ten (10) years related experience or equivalent combination, including two years in a supervisory capacity.
• Experience leading complex client programs and renewal negotiations.
• Ability to collaborate across departments to improve client experience.

Responsibilities

• Provides stewardship reporting to clients; educating clients on issues and trends.
• Conducts pre-renewal reviews of loss experience and performance; identifies potential dissatisfaction.
• Performs client renewals, contract revisions, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plans and drives cross-selling opportunities.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Skills

Client relationship management

Account management

Strategic planning

Leadership

Education

Bachelor's degree

CPCU

AIC

ARM

Job description

Sedgwick Claims Management Services is seeking a Client Services Director to lead dedicated client programs and protect retention across complex service models. You will architect account strategies, reinforce client satisfaction, and drive revenue growth through renewals and targeted cross-selling.

In this role, you will partner with operations, IT, and business development, oversee a team of Client Services professionals, and ensure ongoing value delivery across diverse client portfolios in