Client Services Director: Strategic Partnerships & Renewals

Sedgwick Claims Management Services Ltd; United States; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedule

Referral incentive program

Career development and growth

Job summary

Sedigwick Claims Management Services Ltd is seeking a seasoned Client Services Director to lead dedicated client programs and deliver strategic solutions for complex service models.

You will partner across operations, IT, and business development to enhance client experience, strengthen relationships, and drive renewals. The role emphasizes mentorship and cross-selling opportunities within a global network.

Qualifications

• Bachelor’s degree preferred.
• CPCU, AIC and/or ARM or other related designations preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Education

Bachelor’s degree from an accredited college or university

Job description

Sedigwick Claims Management Services Ltd is seeking a seasoned Client Services Director to lead dedicated client programs and deliver strategic solutions for complex service models.

You will partner across operations, IT, and business development to enhance client experience, strengthen relationships, and drive renewals. The role emphasizes mentorship and cross-selling opportunities within a global network.