Client Services Director: Strategic Partnerships & Growth

Sedgwick Claims Management Services Ltd; New Jersey; On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedule

Referral incentive program

Career development and promotional成长机会

Comprehensive benefits package

Job summary

Sedgwick is seeking a Client Services Director to lead dedicated client programs and drive retention, growth, and client satisfaction. You will partner across operations, IT, and business development to remove barriers and improve the client experience.

Lead and develop Client Services professionals, leverage data and stewardship reporting, and identify opportunities to extend services across sophisticated client models.

Qualifications

• Bachelor's degree preferred; CPCU, AIC and/or ARM or other related designations preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• Line of Business Experience: Liability and Workers Compensation Preferred.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Skills

Account management

Client relations

Negotiation

Leadership

Education

Bachelor's degree

Job description

Sedgwick is seeking a Client Services Director to lead dedicated client programs and drive retention, growth, and client satisfaction. You will partner across operations, IT, and business development to remove barriers and improve the client experience.

Lead and develop Client Services professionals, leverage data and stewardship reporting, and identify opportunities to extend services across sophisticated client models.