Strategic Client Services Manager

Sedgwick Claims Management Services; Ohio; On-site; USD 70,000 - 80,000; Full time

Job summary

Sedgwick Claims Management Services is seeking a seasoned Manager Client Services in the United States. You will manage multiple client service programs, maintain client relationships, and drive procedures to ensure client retention and satisfaction.

Responsibilities include renewal prep, pricing coordination, invoicing follow-up, loss-data education, and leading client communications. A strong background in workers comp, liability, or disability claims is preferred.

Qualifications

• Bachelor's degree preferred.
• Possession of CPCU, AIC, ARM or related designation preferred.
• Eight years of related experience or equivalent combination including three years as an Account Representative or five years adjuster experience with supervisory exposure.

Responsibilities

• Manage client renewal and Client Service Instruction preparation for assigned clients.
• Coordinate pricing, location coding parameters, and distribute stewardship reports.
• Oversee client invoicing, audits, and AR follow-up for assigned clients.
• Educate clients on loss data drivers affecting costs.
• Act as primary client contact to maintain satisfaction and retention.
• Identify issues affecting satisfaction and solicit cross-selling opportunities.
• Coordinate client contracts.

Skills

Account management

Client relationships

Negotiation

Communication

Presentations

Education

Bachelor's degree

CPCU / AIC / ARM designation

Tools

Microsoft Office

Claims systems

Job description

Sedgwick Claims Management Services is seeking a seasoned Manager Client Services in the United States. You will manage multiple client service programs, maintain client relationships, and drive procedures to ensure client retention and satisfaction.

Responsibilities include renewal prep, pricing coordination, invoicing follow-up, loss-data education, and leading client communications. A strong background in workers comp, liability, or disability claims is preferred.