Senior Client Services Consultant

MetLife; Southfield (MI); On-site; USD 76,000 - 86,000; Full time

Job summary

MetLife’s Group Benefits team invites you to join as a Client Service Consultant, responsible for overall accountability and account management for client requests and leading projects. You will coordinate with clients, brokers, and internal MetLife teams, deliver consultative solutions, and drive issue resolution while building lasting trusted relationships.

You will lead presentations, audits, and strategy discussions, ensuring data accuracy in systems and implementing efficient processes.

Qualifications

• 5+ years of relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Microsoft Office

AI tools usage

Education

Bachelor's degree preferred

High School Diploma or GED

Job description

MetLife’s Group Benefits team invites you to join as a Client Service Consultant, responsible for overall accountability and account management for client requests and leading projects. You will coordinate with clients, brokers, and internal MetLife teams, deliver consultative solutions, and drive issue resolution while building lasting trusted relationships.

You will lead presentations, audits, and strategy discussions, ensuring data accuracy in systems and implementing efficient processes.