Senior Client Services Lead - Enterprise Benefits

MetLife; Aurora (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision/Dental coverage

Life insurance

Retirement plan (401(k))

EAP & mental health programs

Job summary

MetLife’s Group Benefits team is seeking a Sr. Client Services Consultant II to manage the end-to-end client experience for a portfolio of Jumbo-sized PPS relationships, serving as the primary contact for service delivery and strategic initiatives.

You will liaise with senior client stakeholders, coordinate cross‑functional teams, and propose plan designs and process improvements to support retention, growth, and client satisfaction.

Location - Hybrid out of any MetLife office.

Qualifications

• Requires 10+ years in client services, account management, or related field.
• Expert knowledge of group insurance products and systems.
• Strong organizational and multi-priority management skills.
• Excellent communication, presentation, and relationship management abilities.
• Experience leveraging AI-enabled tools to enhance client outcomes.

Responsibilities

• Lead the overall client experience and strategic relationship management for a portfolio of Jumbo PPS clients.
• Manage complex client projects, audits, and executive-level presentations, coordinating across stakeholders.
• Develop and recommend plan design alternatives, process improvements, and customized solutions.
• Partner with internal MetLife teams to resolve issues and ensure data accuracy and compliance.
• Mentor and guide team members while maintaining expertise in MetLife products and industry trends.

Skills

Client relationship management

Project management

Communication & presentation

Problem solving

AI-enabled tools

Education

High School diploma

Bachelor's degree

Tools

MS Office

CRM systems

Data analytics tools

Job description

MetLife’s Group Benefits team is seeking a Sr. Client Services Consultant II to manage the end-to-end client experience for a portfolio of Jumbo-sized PPS relationships, serving as the primary contact for service delivery and strategic initiatives.

You will liaise with senior client stakeholders, coordinate cross‑functional teams, and propose plan designs and process improvements to support retention, growth, and client satisfaction.

Location - Hybrid out of any MetLife office.