Strategic Benefits Client Services Consultant II

MetLife; Aurora (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Employee assistance program

Job summary

MetLife is seeking a Client Service Consultant after a four-month training program within the Group Benefits team. You will provide administrative and client service support to MetLife group insurance customers, helping with inquiries and service delivery across life, disability, dental, vision, and voluntary benefits.

You will collaborate with customers, brokers, and partners, grow product knowledge, and contribute to process improvements to enhance the overall client experience.

Qualifications

• 5+ years of experience in the insurance space.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work autonomously and manage multiple tasks.
• Proactive in personal development and learning about the business.
• Proficient with Microsoft Office software.

Responsibilities

• Complete required MetLife training programs, including graduation from the Service Academy Program.
• Partner with a mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Insurance experience

Communication skills

Organizational skills

Autonomous work

Microsoft Office

Learning mindset

Tools

Microsoft Office

Job description

MetLife is seeking a Client Service Consultant after a four-month training program within the Group Benefits team. You will provide administrative and client service support to MetLife group insurance customers, helping with inquiries and service delivery across life, disability, dental, vision, and voluntary benefits.

You will collaborate with customers, brokers, and partners, grow product knowledge, and contribute to process improvements to enhance the overall client experience.