Senior Client Success Consultant

MetLife; Irvine (CA); On-site; USD 76,000 - 86,000; Full time

Job summary

MetLife's Group Benefits team in Irvine, CA is seeking a Client Service Consultant to manage client requests, lead projects, and propose plan design alternatives while collaborating with clients, brokers, and internal teams to deliver tailored benefits solutions.

This role emphasizes consultative responses, client account audits, and presenting findings. Strong relationship-building, cross-functional collaboration, and proactive communication are essential.

Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

Responsibilities

• Serve as primary accountability point for client requests, liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Organizational skills

Communication skills

Microsoft Office

Independent work

Prioritization

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

AI tools

Job description

MetLife's Group Benefits team in Irvine, CA is seeking a Client Service Consultant to manage client requests, lead projects, and propose plan design alternatives while collaborating with clients, brokers, and internal teams to deliver tailored benefits solutions.

This role emphasizes consultative responses, client account audits, and presenting findings. Strong relationship-building, cross-functional collaboration, and proactive communication are essential.