Benefits Client Services Consultant

MetLife; Aurora (IL); Hybrid; USD 70,000 - 80,000; Full time

Job summary

MetLife is seeking a Client Service Consultant in a hybrid U.S. role to support MetLife group insurance customers with administrative and client service duties after a structured 4-month training program.

You will develop expertise in group benefits, collaborate with brokers and partners, and deliver an exceptional service experience. The role emphasizes relationship building, collaboration, and process improvements, with responsibilities spanning daily servicing, audits, reporting, and

Qualifications

• 5+ years of equivalency experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs
• Partner with mentor to gain knowledge of MetLife products, services, platforms, and client relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen competencies in customer service, communication, project management, relationship management, and problem solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, planning, reporting, and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Communication skills

Organizational skills

Microsoft Office

Customer service

Autonomy

Job description

MetLife is seeking a Client Service Consultant in a hybrid U.S. role to support MetLife group insurance customers with administrative and client service duties after a structured 4-month training program.

You will develop expertise in group benefits, collaborate with brokers and partners, and deliver an exceptional service experience. The role emphasizes relationship building, collaboration, and process improvements, with responsibilities spanning daily servicing, audits, reporting, and