Strategic Client Services Consultant II

MetLif; Irvine (CA); On-site; USD 76,000 - 86,000; Full time

Job summary

MetLife's Group Benefits team is seeking a Client Service Consultant responsible for overall account management, client requests, and leading projects. You will present consultative solutions, identify plan design alternatives, and liaise between clients and internal MetLife teams to drive issue resolution and successful outcomes.

You will guide client audits and strategic planning, build trusted relationships with customers and brokers, and deliver exceptional service through proactive

Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.

Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Microsoft Office

AI tools usage

Independent worker

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

AI tools

Job description

MetLife's Group Benefits team is seeking a Client Service Consultant responsible for overall account management, client requests, and leading projects. You will present consultative solutions, identify plan design alternatives, and liaise between clients and internal MetLife teams to drive issue resolution and successful outcomes.

You will guide client audits and strategic planning, build trusted relationships with customers and brokers, and deliver exceptional service through proactive