Senior Client Services and Operations Specialist

Canon Solutions America; San Francisco (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a customer-facing Site Operations Associate in San Francisco, CA, to address client concerns, manage daily workflows and ensure account SLAs are met. This role emphasizes strong communication, problem resolution and teamwork across departments.

The ideal candidate has 2–4 years in customer service, solid computer skills, and the ability to multitask in a fast-paced environment. OT availability and lifting up to 50lbs may be required. Full-time on-site position.

Qualifications

• Customer service experience required.
• Strong communication and problem-resolution skills.
• Proficient with basic computer applications.
• Ability to multitask and meet deadlines.
• Willing to work OT as needed.

Responsibilities

• Inform supervisor promptly of potential problems or customer concerns.
• Respond to management and client requests via emails, phone, text, and verbal communication.
• Maintain site procedure guides and ensure account processes are documented.
• Oversee workflow and balance tasks to meet account SLAs.
• Train team on workflow or procedure changes.
• Maintain daily/monthly service activity records and prepare reports for clients.
• Serve as main point of contact for daily activity when appropriate and participate in client meetings.
• Escalate onsite to address and remediate client concerns.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Attention to detail

Education

HS Diploma or GED

2-4 years customer service exp

Job description

Canon U.S.A., Inc. is seeking a customer-facing Site Operations Associate in San Francisco, CA, to address client concerns, manage daily workflows and ensure account SLAs are met. This role emphasizes strong communication, problem resolution and teamwork across departments.

The ideal candidate has 2–4 years in customer service, solid computer skills, and the ability to multitask in a fast-paced environment. OT availability and lifting up to 50lbs may be required. Full-time on-site position.