Client Services & Site Operations Coordinator

Canon USA; West Chester (Chester County); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Canon welcome kit and official merch

Job summary

Canon USA is seeking a dedicated Site Services Associate to support on-site operations in a fast-paced environment. You will manage daily tasks across multiple service areas, inform supervisors of issues, and ensure customer satisfaction through proactive communication and reliable service delivery.

This role requires strong multitasking, team coordination, and ability to work with minimal supervision. It includes flexibility for overtime and driving between client locations as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver’s license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Prominently informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Provides strong customer service focus.
• Contributes to the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and balances staff tasks to meet account SLA requirements.
• Communicates and trains team on workflow or procedure changes.
• Maintains daily and monthly service activity records.
• Communicates effectively with client and staff.
• May serve as main client contact for daily activity and attend client meetings.
• Site responsibilities may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception, Shipping/Receiving, Inventory, Warehouse, File Room.
• Attends cross-functional trainings to cover when short-staffed.
• Site location/coverage may change based on client/division needs.

Skills

Customer service

Multitasking

Communication skills

Computer skills

Education

HS Diploma / GED

Job description

Canon USA is seeking a dedicated Site Services Associate to support on-site operations in a fast-paced environment. You will manage daily tasks across multiple service areas, inform supervisors of issues, and ensure customer satisfaction through proactive communication and reliable service delivery.

This role requires strong multitasking, team coordination, and ability to work with minimal supervision. It includes flexibility for overtime and driving between client locations as needed.