On-Site Client Experience Specialist

Canon USA; Wellesley (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Volunteer opportunities

Dress for Your Day attire

Job summary

Canon USA in Massachusetts is seeking a customer-facing role focused on site operations. You will inform supervisors of potential problems, respond to client requests via multiple channels, and ensure tasks meet account SLA requirements.

The role includes various duties across Copy/Print, device maintenance, mail services, and reception. Required are 1–2 years in customer service, strong communication, and the ability to lift up to 50 lbs and drive between locations.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via emails, calls, texts and verbal communication.
• Provide excellent customer service.
• Contribute to Site Procedure Guide for recorded account processes.
• Oversee workflow and balance staff to meet SLA requirements.
• Communicate and train team on workflow or procedure changes.
• Maintain daily and monthly records on service activity.
• Communicate effectively with client and staff.
• May serve as main client contact for daily activity and meetings.
• Responsibilities may include Copy/Print Production, Copier Maintenance, Mail/Courier, Reception/Office, Shipping/Receiving, Inventory, Warehouse, File Room, Records Services.
• Attend cross-functional trainings to provide coverage when short-staffed.
• Site responsibility and coverage location may change based on client needs.

Skills

Customer service

Multitask

Communication

Attention to detail

Education

HS Diploma or GED

Tools

Copier maintenance

Job description

Canon USA in Massachusetts is seeking a customer-facing role focused on site operations. You will inform supervisors of potential problems, respond to client requests via multiple channels, and ensure tasks meet account SLA requirements.

The role includes various duties across Copy/Print, device maintenance, mail services, and reception. Required are 1–2 years in customer service, strong communication, and the ability to lift up to 50 lbs and drive between locations.