Client Services & Operations Coordinator

Canon Solutions America; Cookeville (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day - casual attire

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a customer-focused operations support professional to manage site workflows and coordinate tasks across a team. You will monitor service requests, respond to client communications, and ensure adherence to account SLAs while keeping thorough records of activity.

The role emphasizes proactive problem solving, clear client communication, and cross-functional collaboration. On-site duties require occasional travel between client locations and adherence to security

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Security/clearance steps required by customers to enter premises.
• May require driving between multiple client locations with valid license.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Respond to management and client requests via email, phone, text, and verbal communication.
• Provide excellent customer service and train staff as needed.
• Oversee workflow and balance staff to meet account SLA requirements.
• Prepare and maintain daily/monthly service activity records.
• Communicate with client and staff; participate in client meetings as needed.
• Rotate coverage across service areas and locations as required.

Skills

Customer service

Multitasking

Communication skills

Work with minimal supervision

OT availability

Driving between client locations

Technical knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Printer/Copy Center equipment

Job description

Canon U.S.A., Inc. is seeking a customer-focused operations support professional to manage site workflows and coordinate tasks across a team. You will monitor service requests, respond to client communications, and ensure adherence to account SLAs while keeping thorough records of activity.

The role emphasizes proactive problem solving, clear client communication, and cross-functional collaboration. On-site duties require occasional travel between client locations and adherence to security