Senior Client Service Specialist - Solutions & Impact Lead

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a dedicated Client Services representative in Lockbourne, Ohio. In this on-site role, you will respond to client inquiries and order issues, maintain quality focus, and resolve client complaints efficiently. Qualifications include a high school diploma and 2-4 years of client service experience. The position offers various benefits including a quarterly incentive plan, generous paid time off, and excellent medical benefits.

Qualifications

• 2-4 years client service experience required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Determines the cause of the client's complaints and provides solutions.
• Ensures follow-up to guarantee resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a dedicated Client Services representative in Lockbourne, Ohio. In this on-site role, you will respond to client inquiries and order issues, maintain quality focus, and resolve client complaints efficiently. Qualifications include a high school diploma and 2-4 years of client service experience. The position offers various benefits including a quarterly incentive plan, generous paid time off, and excellent medical benefits.