Client Services Specialist — Problem Solver

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO 17 days

Medical/Dental/Vision

Tuition Reimbursement

Rewards Program

Volunteer Time

Employee Discounts

Wellness incentives

Commission potential

Job summary

Crane Worldwide Logistics is seeking a Client Services professional in Lockbourne, OH to manage orders, inquiries and invoices while addressing client complaints. The role emphasizes resolving order and delivery issues and ensuring customer satisfaction through effective problem-solving.

The position requires a high school diploma or GED, 0-2 years of related experience, and may involve certification as needed. Full-time with comprehensive benefits is offered.

Qualifications

• High School diploma or GED required.
• 0-2 years experience in a related role.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a Client Services professional in Lockbourne, OH to manage orders, inquiries and invoices while addressing client complaints. The role emphasizes resolving order and delivery issues and ensuring customer satisfaction through effective problem-solving.

The position requires a high school diploma or GED, 0-2 years of related experience, and may involve certification as needed. Full-time with comprehensive benefits is offered.