Client Success & Support Specialist

Crane Worldwide Logistics LLC; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO 136 hours

Medical Dental Vision

Tuition Reimbursement

Recognition & Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Sales Commission

Job summary

Crane Worldwide Logistics LLC in Lockbourne, OH is hiring for a Full-Time Client Services position. You will respond to orders, inquiries, invoice questions and client complaints to ensure smooth service.

The role requires a High School Diploma or GED and 0-2 years experience in related roles. Certifications may be required in some areas. We offer comprehensive benefits and opportunities within a leading logistics provider.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Lockbourne, OH is hiring for a Full-Time Client Services position. You will respond to orders, inquiries, invoice questions and client complaints to ensure smooth service.

The role requires a High School Diploma or GED and 0-2 years experience in related roles. Certifications may be required in some areas. We offer comprehensive benefits and opportunities within a leading logistics provider.