Senior Client Experience Specialist - 2nd Shift

Crane Worldwide Logistics; Kentucky; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours annually)

Excellent Medical, Dental, and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a Sr. Client Service Specialist for the Second Shift to manage client inquiries and resolve service issues. The role requires a High School diploma and 2-4 years of client service experience.

The ideal candidate will demonstrate strong problem-solving skills and quality focus. Located in Lockbourne, OH, the position offers a full-time, on-site work environment with a range of benefits including a Quarterly Incentive Plan and Paid Time Off.

Qualifications

• High School Diploma or GED is required.
• 2-4 years client service experience is required.

Responsibilities

• Responds to orders, client inquiries, and complaints.
• Resolves issues with orders, delivery dates, or services.
• Records consistent problem areas and follows up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics is seeking a Sr. Client Service Specialist for the Second Shift to manage client inquiries and resolve service issues. The role requires a High School diploma and 2-4 years of client service experience.

The ideal candidate will demonstrate strong problem-solving skills and quality focus. Located in Lockbourne, OH, the position offers a full-time, on-site work environment with a range of benefits including a Quarterly Incentive Plan and Paid Time Off.