Senior Client Care & Solutions Specialist

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in Lockbourne, Ohio, is seeking a Sr. Client Service Specialist. In this role, you will handle client inquiries, resolve issues related to orders and delivery, and maintain quality service. A high school diploma or GED and 2–4 years of relevant experience are required. Benefits include a quarterly incentive plan, extensive paid time off, excellent medical, dental, and vision coverage, along with wellness incentives. Join us to make a difference in client satisfaction.

Qualifications

• High School Diploma or GED required.
• 2–4 years of experience in client service preferred.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and complaints.
• Records consistent problem areas and resolves issues.
• Expedites corrections or adjustments and follows up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2–4 years client service experience

Job description

Crane Worldwide Logistics in Lockbourne, Ohio, is seeking a Sr. Client Service Specialist. In this role, you will handle client inquiries, resolve issues related to orders and delivery, and maintain quality service. A high school diploma or GED and 2–4 years of relevant experience are required. Benefits include a quarterly incentive plan, extensive paid time off, excellent medical, dental, and vision coverage, along with wellness incentives. Join us to make a difference in client satisfaction.