Senior Client Growth & Success Manager

Profitero+; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid family care

Adoption, surrogacy & fertility支援

Pet adoption assistance

Wellness and health benefits

Tuition assistance

Flexible time off

Work Your World program

Matching gifts

Diversity & employee resource groups

Job summary

Profitero+ is seeking a Senior Account Manager to lead a portfolio of 8–10 enterprise brands in the Customer Success team. You will ensure client retention, drive platform adoption, and identify expansion opportunities through data-driven insights and strategic storytelling.

You will partner with cross-functional teams to translate complex analytics into actionable client value, maintain strong relationships, and mentor junior teammates while delivering measurable business impact from a hybrid

Qualifications

• 5+ years of progressively-responsible professional account management, customer success, and/or eCommerce/CPG/brand/retailer experience.
• Bachelor’s degree in marketing, technology, or a related field preferred; experience may be substituted.
• High degree of comfort with technology and technical concepts.
• Highly analytical with ability to leverage analytics to derive insights and recommendations.
• Broad understanding of ecommerce and digital marketing landscape and Profitero product scope.
• Ability to identify, synthesize, respond to, and resolve issues and conflicts.
• Strong decision-making and ownership with accountability.
• Excellent listening, written and verbal communication; data-driven storytelling.
• Experience communicating with client representatives at all levels.

Responsibilities

• Own retention and growth outcomes for a portfolio of enterprise accounts, driving account health, platform adoption, expansion revenue, and long-term client success.
• Proactively identify and build new use cases with clients, uncovering untapped applications of data and platform to drive adoption ahead of renewals.
• Build and document clear value stories (ROI, usage trends) to justify continued investment and renewals.
• Lead upsell and expansion strategy; drive cross-sell/upsell conversations to close incremental revenue.
• Act as a trusted advisor, sharing thought leadership, insights, and best practices to push higher-value platform usage.
• Develop and leverage data-driven insights to interpret account performance across cross-functional teams.
• Manage day-to-day account operations, emails, data accuracy, tickets, training, and bi-weekly touchpoints.
• Serve as product expert and voice of the client to influence roadmap and usability.
• Mentor and coach junior team members to uphold a proactive, value-first approach.

Skills

Account management

Customer success

eCommerce/CPG

SaaS/technical

Education

Bachelor’s degree in marketing/tech or related

Job description

Profitero+ is seeking a Senior Account Manager to lead a portfolio of 8–10 enterprise brands in the Customer Success team. You will ensure client retention, drive platform adoption, and identify expansion opportunities through data-driven insights and strategic storytelling.

You will partner with cross-functional teams to translate complex analytics into actionable client value, maintain strong relationships, and mentor junior teammates while delivering measurable business impact from a hybrid