Senior Enterprise Customer Success Manager

Propheticsoftware; Portland (OR); Híbrido; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision insurance

Unlimited PTO

Hybrid/Remote stipend

In‑office perks: snacks, coffee, and a

Team meetups

Descripción de la vacante

Prophetic Software seeks a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts. You’ll drive adoption, realize value, and grow partnerships on a small, fast-moving team.

You’ll manage onboarding through renewal and expansion, build executive relationships, and lead QBRs to demonstrate ROI. This role emphasizes data-driven decisions, proactive risk management, and shaping our CS approach.

Formación

• 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company.
• Experience owning a book of business and supporting renewal processes.
• Comfortable leading QBRs and building relationships with day-to-day stakeholders.
• Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work.
• Exceptional written and verbal communication; you can explain complex concepts simply.
• Ability to manage 15–25 accounts simultaneously with strong organizational skills.
• Ability to travel up to 25% to customer sites, QBRs, and events.

Responsabilidades

• Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion.
• Build deep relationships with champions, economic buyers, and executive stakeholders.
• Drive product adoption by creating success plans tied to each customer’s business objectives.
• Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI.
• Monitor health scores, usage signals, and risk indicators; proactively intervene before churn.
• Identify and close expansion opportunities in partnership with Account Executives.
• Serve as the voice of the customer internally — surface product feedback, elevate blockers, and influence the roadmap.
• Contribute to building out CS playbooks, onboarding templates, and team processes.

Conocimientos

Customer Success

Account Management

Data-driven

Communication

Relationship building

HubSpot

Slack

Notion

Herramientas

HubSpot

Slack

Notion

Descripción del empleo

Prophetic Software seeks a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts. You’ll drive adoption, realize value, and grow partnerships on a small, fast-moving team.

You’ll manage onboarding through renewal and expansion, build executive relationships, and lead QBRs to demonstrate ROI. This role emphasizes data-driven decisions, proactive risk management, and shaping our CS approach.