Senior Client Success Leader — Growth & Strategy

ADVATIX - Advanced Supply Chain and Logistics; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

HRforGrowth partners with leading organizations to deliver high-caliber client success leadership. The Senior Manager will oversee a client success team, drive retention, and collaborate with sales and product to identify expansion opportunities.

A strong background in relationship management, analytics, and cross-functional leadership is essential. The role emphasizes operational excellence, scalable processes, and ensuring clients realize maximum value from services while cultivating long-term

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5–8 years of experience in client success, account management, or customer experience.
• Proven ability to manage client relationships and support business growth.

Responsibilities

• Ensure client satisfaction, retention, and growth by delivering high-quality service and fostering strong relationships.
• Lead a client success team and collaborate cross-functionally to enhance customer experience.
• Support contract renewals and identify opportunities for upselling and cross-selling within existing accounts.
• Mentor and develop team members, provide coaching, and conduct regular performance evaluations.
• Drive data-driven improvements and stay informed about industry trends to enhance service offerings.

Skills

Client relationship management

Leadership

Team management

Data analytics

Communication skills

Negotiation

Cross-functional collaboration

CRM platforms

Project management tools

Analytical mindset

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Certifications in customer success, leadership, or business development (plus)

Tools

CRM software

Data analytics tools

Project management tools

Job description

HRforGrowth partners with leading organizations to deliver high-caliber client success leadership. The Senior Manager will oversee a client success team, drive retention, and collaborate with sales and product to identify expansion opportunities.

A strong background in relationship management, analytics, and cross-functional leadership is essential. The role emphasizes operational excellence, scalable processes, and ensuring clients realize maximum value from services while cultivating long-term