Senior Customer Success Manager: 50-70 Key Accounts

ClientSuccess; Connecticut; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth

Collaborative culture

Impactful work

Job summary

ClientSuccess, a leading Customer Success Management platform, is seeking a Senior Customer Success Manager to manage a portfolio of 50-70 high-engagement customers and ensure value delivery across the customer journey.

You will drive adoption and retention, identify upsell opportunities, and collaborate with sales and product teams in a fast-paced environment to deliver measurable business impact for our customers and our company.

Qualifications

• 4+ years as a Customer Success Manager in a high-engagement environment.
• Experience managing a portfolio of 50-70 customers with a proven track record.
• Must have experience using a Customer Success Management Platform.
• Comprehensive knowledge of Customer Success best practices.
• Excellent communication skills with the ability to articulate complex ideas clearly.
• Strong follow-up skills to ensure customer needs are met.
• Proven project management experience, able to lead multiple projects.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving mindset.

Responsibilities

• Manage a portfolio of 50-70 customers, ensuring value delivery.
• Develop and maintain trusted customer relationships with high engagement.
• Identify upsell and cross-sell opportunities, collaborating with Sales and Product teams.
• Lead and manage ongoing projects, coordinating onboarding and renewals.
• Maintain proactive communication, collect feedback, and address concerns.
• Identify at-risk accounts and develop churn-reduction strategies.
• Act as a customer advocate to inform product and leadership decisions.
• Track and report on key customer success metrics such as health, satisfaction, and retention.

Skills

Customer success

Portfolio management

Communication skills

Project management

Problem solving

Fast-paced environment

Tools

CSM Platform

Job description

ClientSuccess, a leading Customer Success Management platform, is seeking a Senior Customer Success Manager to manage a portfolio of 50-70 high-engagement customers and ensure value delivery across the customer journey.

You will drive adoption and retention, identify upsell opportunities, and collaborate with sales and product teams in a fast-paced environment to deliver measurable business impact for our customers and our company.