Senior Enterprise Client Success Manager

Publicis Groupe; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid family care

Adoption, surrogacy & fertility aid

Pet adoption support

Tuition assistance

Flexible working arrangements

Work Your World program

Wellness program

Job summary

Profitero+ is seeking a Senior Account Manager to join its Customer Success team in a hybrid role out of the Boston office. You will manage a book of 8-10 complex accounts within the CPG brands portfolio, acting as the primary trusted contact and driving retention, expansion, and deep product adoption.

You will leverage data-driven insights to translate complex analytics into actionable guidance for cross-functional teams, shaping strategy and value realization for clients.

Qualifications

• 5+ years of progressive account management and/or ecommerce experience.
• Bachelor’s degree preferred; experience may be substituted.
• Strong analytical ability with data-driven recommendations.

Responsibilities

• Own retention and growth for enterprise accounts.
• Identify new use cases and drive adoption.
• Develop quantified ROI and value stories for clients.
• Lead upsell and cross-sell conversations.
• Act as trusted advisor and share insights with clients.
• Mentor junior team members.

Skills

Account management

Customer success

Ecommerce/CPG experience

Analytics

Communication skills

Independent work

Education

Bachelor’s degree in marketing/tech

Job description

Profitero+ is seeking a Senior Account Manager to join its Customer Success team in a hybrid role out of the Boston office. You will manage a book of 8-10 complex accounts within the CPG brands portfolio, acting as the primary trusted contact and driving retention, expansion, and deep product adoption.

You will leverage data-driven insights to translate complex analytics into actionable guidance for cross-functional teams, shaping strategy and value realization for clients.