Senior Client Success Manager - Drive Growth & Retention

Storable; Wisconsin; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous health coverage

401(k) match

HSA contribution

Vacation policy - take what you need

Parental leave

Job summary

Storable seeks a Senior Client Success Manager to drive adoption, renewals, and satisfaction for strategic clients. You will partner with implementation to onboard new customers, configure accounts accurately, and translate client needs into product enhancements.

Your role spans cross‑functional collaboration, executive visibility, and ongoing optimization of client value. You will travel as needed, leverage CRM tools, and lead reviews to ensure health and growth.

Qualifications

• 7+ years in client success, account management, or related roles within storage or SaaS.
• Experience with SaaS and storage industry solutions, including operational reporting and improvements.
• Ability to travel to client sites as required and lead discovery workshops.

Responsibilities

• Manage relationships with key clients to drive product adoption, renewals, and satisfaction.
• Consult with clients on onboarding plans and collaborate on account configurations.
• Set up client accounts with accuracy in partnership with Implementation.
• Strategize with clients to align with business goals and manage customizations.
• Translate client feedback into actionable product requirements with product and engineering teams.
• Lead client business review meetings and communicate health of accounts.
• Utilize CRM tools to track interactions and progress across accounts.

Skills

Client relationship management

SaaS experience

Account management

Presentation skills

Cross-functional collaboration

Travel willingness

Tools

CRM software

Google Workspace

Job description

Storable seeks a Senior Client Success Manager to drive adoption, renewals, and satisfaction for strategic clients. You will partner with implementation to onboard new customers, configure accounts accurately, and translate client needs into product enhancements.

Your role spans cross‑functional collaboration, executive visibility, and ongoing optimization of client value. You will travel as needed, leverage CRM tools, and lead reviews to ensure health and growth.