Senior Customer Success Manager — Enterprise Growth (Remote)

Prophetic Technologies Inc; Portland (OR); Ibrido; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% medical, dental & vision for you;

Unlimited PTO

Hybrid/Remote stipend

In-office perks: snacks and more; plus

Drinks, coffee, ping-pong; and Olive,

Descrizione del lavoro

Prophetic Software is hiring a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts in a dynamic, fast-moving team. You will drive adoption, realize value, and grow partnerships with Prophetic Software’s AI-native platform.

You’ll lead onboarding through renewal, build executive relationships, and influence product direction based on customer feedback while shaping CS playbooks and processes for scalable success.

Competenze

• 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company
• Experience owning a book of business and supporting renewal processes
• Comfortable leading QBRs and building relationships with day-to-day stakeholders
• Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work
• Exceptional written and verbal communication; you can explain complex concepts simply
• Ability to manage 15–25 accounts simultaneously with strong organizational skills
• Ability to travel up to 25% to customer sites, QBRs, and events

Mansioni

• Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion
• Build deep relationships with champions, economic buyers, and executive stakeholders
• Drive product adoption by creating success plans tied to each customer’s business objectives
• Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI
• Monitor health scores, usage signals, and risk indicators; proactively intervene before churn
• Identify and close expansion opportunities in partnership with Account Executives
• Serve as the voice of the customer internally — surface product feedback, elevate blockers, and influence the roadmap
• Contribute to building out CS playbooks, onboarding templates, and team processes

Conoscenze

Customer Success

Account Management

Relationship Building

Data-driven

Communication

Multi-account Management

Travel readiness

Strumenti

HubSpot

Slack

Notion

Descrizione del lavoro

Prophetic Software is hiring a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts in a dynamic, fast-moving team. You will drive adoption, realize value, and grow partnerships with Prophetic Software’s AI-native platform.

You’ll lead onboarding through renewal, build executive relationships, and influence product direction based on customer feedback while shaping CS playbooks and processes for scalable success.