Client Experience Lead: Service & Resolution

Crane Worldwide Logistics LLC; Walton (KY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentives

Paid Time Off 17 days

Medical, Dental and Vision benefits

Tuition Reimbursement

Recognition and Rewards Program

Volunteer Time off

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders and inquiries, resolve issues, and ensure timely resolution of complaints. The role includes documenting problem areas and possibly coaching a team of client service specialists.

Qualified candidates typically have a High School Diploma or GED and 3–5 years of client service experience, with potential certifications required in certain areas. On-site work location is expected.

Qualifications

• High School Diploma or GED required.
• 3–5 years of client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders and inquiries, resolve issues, and ensure timely resolution of complaints. The role includes documenting problem areas and possibly coaching a team of client service specialists.

Qualified candidates typically have a High School Diploma or GED and 3–5 years of client service experience, with potential certifications required in certain areas. On-site work location is expected.