Senior Client Engagement & Solutions Lead

PwC; Pittsburgh (Allegheny County); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in the United States seeks a Client Engagement Lead Senior Manager to guide client-focused work within our Software and Product Innovation practice, combining customer success management and product innovation to strengthen relationships and outcomes across software-driven services.

You will lead large projects, coordinate cross-functional teams, validate client feedback, and drive continuity across engagements while coaching others and shaping clear messages.

Qualifications

• Bachelor's degree or equivalent experience per policy.
• Minimum 6 years of experience in client-facing delivery.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional leadership

Systems thinking

Coaching

Data analytics

Education

Bachelor's degree

Specialized training as needed

Job description

PwC in the United States seeks a Client Engagement Lead Senior Manager to guide client-focused work within our Software and Product Innovation practice, combining customer success management and product innovation to strengthen relationships and outcomes across software-driven services.

You will lead large projects, coordinate cross-functional teams, validate client feedback, and drive continuity across engagements while coaching others and shaping clear messages.