Senior Client Engagement Lead - Cloud & Data Innovation

PwC; Hartford (CT); On-site; USD 135,000 - 149,000; Full time

Job summary

PwC is seeking a Client Engagement Lead Senior Manager to steer client-focused work within our Software and Product Innovation practice. You will coordinate cross-functional delivery and coach teams to deliver a people-centered, results-driven experience for clients and internal teams.

You will lead large projects, guide teams through complex needs, and apply systems thinking to identify opportunities and resolve issues across cloud, data, and analytics initiatives.

Qualifications

• Bachelor's degree or equivalent is required.
• Minimum of 6 years of experience in a relevant field.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals.
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions.
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives.
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes.
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments.
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight.
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders.
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth.

Skills

AI fluency

Data analytics

Customer relationship management

Education

Bachelor's degree or equivalent

Job description

PwC is seeking a Client Engagement Lead Senior Manager to steer client-focused work within our Software and Product Innovation practice. You will coordinate cross-functional delivery and coach teams to deliver a people-centered, results-driven experience for clients and internal teams.

You will lead large projects, guide teams through complex needs, and apply systems thinking to identify opportunities and resolve issues across cloud, data, and analytics initiatives.