Client Engagement Lead — Senior Manager (Cloud & Analytics)

PwC; Miami (FL); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision coverage

401k plan

Paid holidays

Vacation and sick leave

Job summary

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice. You will lead large projects, guide teams through complex needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements, supporting a people-centered, results-driven experience for clients and internal teams.

Qualifications

• Bachelor's degree or equivalent training with required years of experience.
• Minimum 6 years of experience.
• Strong leadership and client engagement capabilities.

Responsibilities

• Lead client engagement activities across managed services delivery streams aligned to customer success goals.
• Advise clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions.
• Coordinate cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives.
• Apply systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes.
• Translate client needs into actionable workplans, priorities, and escalation paths for complex delivery environments.
• Use AI fluency, data analytics, and CRM tools to support service improvement and operational insight.
• Guide issue management and escalation resolution with clear stakeholder communication.
• Coach team members on client interaction, service excellence, and retention strategies.

Education

Bachelor's degree

Job description

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice. You will lead large projects, guide teams through complex needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements, supporting a people-centered, results-driven experience for clients and internal teams.