Senior Manager, Client Engagement & Delivery

PwC; Portland (OR); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

Comprehensive benefits package

Job summary

PwC is seeking a Client Engagement Lead Senior Manager in Portland, OR to lead client-focused work in our Software and Product Innovation practice. The role blends customer success management with product innovation, guiding large projects and coaching teams through complex client needs to drive outcomes across software-driven services.

The opportunity involves coordinating cross-functional delivery, validating client feedback, and driving continuity across engagements while supporting a

Qualifications

• Bachelor's degree or equivalent experience as required.
• At least 6 years of experience.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional leadership

Systems thinking

Coaching teams

Cloud, data, analytics

Education

Bachelor's degree or equivalent experience

Job description

PwC is seeking a Client Engagement Lead Senior Manager in Portland, OR to lead client-focused work in our Software and Product Innovation practice. The role blends customer success management with product innovation, guiding large projects and coaching teams through complex client needs to drive outcomes across software-driven services.

The opportunity involves coordinating cross-functional delivery, validating client feedback, and driving continuity across engagements while supporting a