Senior Manager, Client Engagement & Cloud Solutions

PwC; Houston (TX); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

PwC seeks a Client Engagement Lead Senior Manager to steer client-focused work in our Software and Product Innovation practice, integrating customer success with product innovation to strengthen relationships on software-driven services.

You will lead large, complex projects, coordinate cross-functional teams, and advise on service adoption for cloud, data, and engineering solutions while applying systems thinking to identify risks and opportunities.

Qualifications

• Bachelor's degree required or equivalent with relevant experience
• At least 6 years of experience in a related role
• Experience leading client engagement strategies across scaled engineering services
• Ability to craft clear messages connecting technical details to outcomes
• Strong coaching and mentoring skills for diverse teams

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and CRM tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional leadership

Systems thinking

Coaching teams

Relationship management

Education

Bachelor's degree

Job description

PwC seeks a Client Engagement Lead Senior Manager to steer client-focused work in our Software and Product Innovation practice, integrating customer success with product innovation to strengthen relationships on software-driven services.

You will lead large, complex projects, coordinate cross-functional teams, and advise on service adoption for cloud, data, and engineering solutions while applying systems thinking to identify risks and opportunities.