Senior Client Engagement Lead — Cloud & Analytics

PwC; Baltimore (MD); Sur place; USD 135 000 - 149 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Benefits package

Résumé du poste

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, combining customer success management and product innovation to strengthen relationships and outcomes. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others.

You will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements, fostering a

Qualifications

• Bachelor's degree or equivalent experience with appropriate training/experience.
• At least 6 years of experience in client engagement or related roles.

Responsabilités

• Lead client engagement activities across managed services delivery.
• Advise clients on service adoption and issue resolution for cloud, data, and engineering solutions.
• Coordinate cross-functional teams to deliver scalable support for modernization and analytics.
• Apply systems thinking to identify risks, gaps, and opportunities for client outcomes.
• Translate client needs into actionable work plans, priorities, and escalation paths.
• Use AI fluency and data analytics to support service improvement.
• Guide issue management and escalation with clear stakeholder communication.
• Coach teams on client interaction and service excellence to support retention.

Connaissances

Client engagement leadership

Cross-functional coordination

Systems thinking

Data analytics

AI fluency

Formation

Bachelor's degree

Description du poste

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, combining customer success management and product innovation to strengthen relationships and outcomes. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others.

You will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements, fostering a