Senior Client Engagement Lead – Cloud & Data Solutions
PwC
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
PwC is seeking a Client Engagement Lead Senior Manager in the New York area to lead large, complex engagements that fuse customer success management with product innovation. You will guide teams across cloud, data, and engineering initiatives, balancing action with escalation while coaching others for outcomes.
The role offers a diverse client portfolio, competitive compensation, and a discretionary annual bonus, with comprehensive PwC benefits.
Qualifications
- Bachelor's degree or equivalent with relevant training or experience.
- Minimum of 6 years in client engagement roles or similar leadership positions.
Responsibilities
- Lead client engagement activities across managed services delivery streams.
- Advise clients on service adoption and issue resolution for cloud, data, and engineering solutions.
- Coordinate cross-functional teams to deliver scalable support for modernization and analytics.
- Identify risks and opportunities using systems thinking to improve outcomes.
- Translate client needs into actionable workplans and escalation paths.
- Utilize AI, data analytics, and CRM tools to support service improvement.
- Coach teams on client interaction, service excellence, and retention strategies.
Skills
Education
Tools
Job description
PwC is seeking a Client Engagement Lead Senior Manager in the New York area to lead large, complex engagements that fuse customer success management with product innovation. You will guide teams across cloud, data, and engineering initiatives, balancing action with escalation while coaching others for outcomes.
The role offers a diverse client portfolio, competitive compensation, and a discretionary annual bonus, with comprehensive PwC benefits.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
