Senior Manager, Client Engagement & Cloud Solutions
PwC
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Benefits offered by this job
Job summary
PwC is seeking a Client Engagement Lead Senior Manager in Dallas to guide large, multi-disciplinary projects across software and product innovation. You will lead cross-functional teams, balance client needs with delivery goals, and coach teams to elevate service excellence and outcomes for clients and PwC's delivery teams.
The role emphasizes customer success, cloud, data, and analytics, with opportunities to drive adoption, manage escalation, and foster long-term relationships in a complex
Qualifications
- Bachelor's degree or equivalent experience.
- At least 6 years of experience.
- Strong analytical and communication skills.
Responsibilities
- Lead client engagement activities across managed services delivery streams.
- Advise clients on service adoption, issue resolution, and relationship management for cloud, data, and engineering solutions.
- Coordinate cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives.
- Apply systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes.
- Translate client needs into actionable workplans, priorities, and escalation paths for complex delivery environments.
- Use AI fluency, data analytics, and CRM tools to support service improvement and operational insight.
- Coach team members on client interaction, service excellence, and retention strategies.
Skills
Education
Job description
PwC is seeking a Client Engagement Lead Senior Manager in Dallas to guide large, multi-disciplinary projects across software and product innovation. You will lead cross-functional teams, balance client needs with delivery goals, and coach teams to elevate service excellence and outcomes for clients and PwC's delivery teams.
The role emphasizes customer success, cloud, data, and analytics, with opportunities to drive adoption, manage escalation, and foster long-term relationships in a complex
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