Senior Manager, Client Engagement & Cloud Analytics

PwC; Austin (TX); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid vacation

Sick leave

Job summary

PwC in Austin, TX seeks a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, merging customer success with product innovation to strengthen relationships and outcomes. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and promote a people-centered,

Qualifications

• Bachelor's degree or higher required; additional training considered.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional coordination

Systems thinking

Coaching teams

Education

Bachelor's degree

Job description

PwC in Austin, TX seeks a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, merging customer success with product innovation to strengthen relationships and outcomes. You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.

You will coordinate cross-functional delivery, validate client feedback, and promote a people-centered,