Senior Client Development & Experience Lead - NYC Luxury

Richemont; New York (NY); Sur place; USD 135 000 - 145 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Résumé du poste

Richemont in New York City is seeking a Senior Manager, Client Development and Experience to strategically lead the implementation of the Maison's client strategy across the region. You will leverage deep local client knowledge to adapt corporate initiatives, roll out loyalty and CRM programs, and enhance a service-oriented boutique environment.

Collaborating closely with corporate and local teams, you will drive client development, experience, and satisfaction while coaching boutique staff.

Qualifications

• Bachelor's degree required; luxury retail experience preferred.
• Proven track record in creating and implementing client strategies in luxury retail.
• Experience rolling out loyalty programs and regional CRM initiatives.
• Ability to collaborate with corporate CRM teams to leverage databases and identify opportunities.

Responsabilités

• Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
• Build and implement store-specific client development strategies, defining KPIs and monitoring performance.
• Ensure qualitative client data collection and effective client assignment across all touchpoints.
• Lead the deployment and adaptation of client activation and clienteling programs and tools within the region.
• Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
• Manage and orchestrate local clienteling opportunities, including bespoke experiences and gifting campaigns.
• Oversee client experience initiatives, from F&B selection to VIP treatment coordination, ensuring Maison standards.
• Monitor client satisfaction metrics and collaborate with training to address pain points and share best practices.
• Animate the local client community and facilitate ongoing engagement with boutique staff.

Connaissances

Client strategy development

CRM program rollout

Data analysis

Cross-functional collaboration

Formation

Bachelor's degree

Outils

CRM systems

Description du poste

Richemont in New York City is seeking a Senior Manager, Client Development and Experience to strategically lead the implementation of the Maison's client strategy across the region. You will leverage deep local client knowledge to adapt corporate initiatives, roll out loyalty and CRM programs, and enhance a service-oriented boutique environment.

Collaborating closely with corporate and local teams, you will drive client development, experience, and satisfaction while coaching boutique staff.