Luxury CRM & Client Growth Analyst

Richemont; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Richemont is seeking a CRM & Client Development Analyst based in New York City to drive client-centric strategies across the Americas. This role involves ensuring client data integrity, managing CRM campaigns, and developing insights to enhance client engagement.

The ideal candidate will have 3 to 5+ years of experience in CRM or data analytics, along with strong skills in Salesforce and Microsoft Excel. A passion for luxury and exceptional client experiences is essential.

Qualifications

• 3 to 5+ years of experience in CRM, data analytics, or digital marketing, preferably in luxury retail.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Fluent in English; Spanish or French is a plus.

Responsibilities

• Analyze and interpret client data to generate actionable insights.
• Support the execution of CRM campaigns in collaboration with local and HQ CRM teams.
• Build strong relationships with boutique managers to drive accountability on CRM KPIs.

Skills

Data analytics

CRM proficiency

Microsoft Excel

Communication skills

Project management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Looker

SAP

Job description

Richemont is seeking a CRM & Client Development Analyst based in New York City to drive client-centric strategies across the Americas. This role involves ensuring client data integrity, managing CRM campaigns, and developing insights to enhance client engagement.

The ideal candidate will have 3 to 5+ years of experience in CRM or data analytics, along with strong skills in Salesforce and Microsoft Excel. A passion for luxury and exceptional client experiences is essential.