Luxury Boutique Team Leader | Elevate Sales & Service

US04 Richemont North America, Inc.; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont North America, Inc. is seeking an experienced boutique professional to support the boutique manager in achieving sales targets and delivering exceptional client experiences.

You will oversee daily operations, stock rotation, visual merchandising, KPI boards, and CRM initiatives while coaching the team and driving client development strategies to build long-term relationships.

Qualifications

• Five years minimum in luxury retail industry or equivalent.
• Strong communication and inter personal skills.
• Strong customer centric mindset.
• Business driven and very analytical.
• Self managing and a strong team player.
• Ability to lead and manage teams.
• Strong skills in client experience and client satisfaction.
• Outgoing and open personality.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including: Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Skills

Client relations

Sales leadership

Operations management

Analytical mindset

Communication skills

Team player

Self-motivated

Lead and manage

Job description

Richemont North America, Inc. is seeking an experienced boutique professional to support the boutique manager in achieving sales targets and delivering exceptional client experiences.

You will oversee daily operations, stock rotation, visual merchandising, KPI boards, and CRM initiatives while coaching the team and driving client development strategies to build long-term relationships.