Premium Luxury Client Experience Specialist

Vacheron Constantin; Costa Mesa (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Job summary

Richemont in the United States seeks a luxury retail professional to deliver personalized premium client experiences and build long-term relationships. You will greet customers, showcase Maison pieces, and support events to elevate the boutique journey.

Role requires 2–5 years in luxury retail or hospitality, strong customer service focus, and willingness to work nights and weekends. SAP exposure and excellent communication are a plus.

Qualifications

• Experience in luxury retail, service or hospitality environment.
• Strong communication and interpersonal skills are essential.
• Knowledge of timepiece movements is a plus.

Responsibilities

• Deliver an exceptional in-store experience and greet every customer.
• Collaborate with boutique and management on in-store and offsite events.
• Capture client data for follow-up and relationship building.
• Strive to meet or exceed sales targets within retail guidelines.
• Master key moments of the sales ceremony and close effectively.
• Engage customers by asking the right questions and listening to needs.
• Support after-sales service and offer recommendations.
• Stay informed on industry news and competitors.

Skills

Premium client service

Interpersonal communication

Detail-oriented

Multilingual skills (plus)

Education

College degree preferred

Tools

SAP exposure

Computer proficiency

Job description

Richemont in the United States seeks a luxury retail professional to deliver personalized premium client experiences and build long-term relationships. You will greet customers, showcase Maison pieces, and support events to elevate the boutique journey.

Role requires 2–5 years in luxury retail or hospitality, strong customer service focus, and willingness to work nights and weekends. SAP exposure and excellent communication are a plus.