Luxury Client Development & Experience Lead — NYC

Van Cleef & Arpels; New York (NY); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Van Cleef & Arpels in New York City seeks a Senior Manager, Client Development and Experience to lead the local adaptation of the Maison's client strategy, loyalty programs and CRM initiatives across stores and boutique teams.

You will analyze client data, define KPIs, coach staff in clienteling, coordinate bespoke experiences and VIP service, and partner with corporate teams to drive client satisfaction and growth.

Qualifications

• Bachelor's degree required.
• Proven track record in creating and implementing client strategies in luxury retail.
• Experience aligning with local teams to deploy Maison strategies.

Responsibilities

• Lead the implementation of the Maison client strategy across the NYC region.
• Roll out loyalty and CRM programs; define KPIs and monitor performance.
• Coach boutique sales teams in clienteling and client outreach.
• Analyze local client portfolio data to identify growth opportunities.
• Coordinate bespoke experiences and VIP service across stores.
• Collaborate with corporate CRM teams to optimize databases and insights.

Skills

CRM strategy

Data analysis

Stakeholder collaboration

Client development

Education

Bachelor's degree

Tools

CRM platforms

Job description

Van Cleef & Arpels in New York City seeks a Senior Manager, Client Development and Experience to lead the local adaptation of the Maison's client strategy, loyalty programs and CRM initiatives across stores and boutique teams.

You will analyze client data, define KPIs, coach staff in clienteling, coordinate bespoke experiences and VIP service, and partner with corporate teams to drive client satisfaction and growth.