Luxury Client Advisor: VIP Concierge & CRM Expert

US04 Richemont North America, Inc.; New York (NY); On-site; USD 38,572 - 44,083; Full time

Job summary

Richemont North America, Inc. seeks a Luxury Retail Boutique Specialist in New York. The role emphasizes delivering exceptional client service, mastering high jewelry, and guiding clients through selling ceremonies in a boutique setting.

You'll build relationships, manage client data via CRM, and support events with corporate teams. Candidates should have luxury retail or hospitality experience and be flexible to work evenings, weekends, and holidays.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.

Responsibilities

• Sales Achievement: Consistently achieve or exceed monthly sales target; support after-sales, e-commerce, and scheduling appointments.
• Client Relationship Management: Expert in clientelling, CRM initiatives, data capture and follow-ups.
• Daily Boutique Operations: Assist with setup, inventory, audits, and brand visual standards.

Skills

Luxury retail

Clienteling

Customer service

Sales techniques

Hospitality

Education

High School Diploma

College degree preferred

Tools

CRM software

Excel

Word

PowerPoint

Job description

Richemont North America, Inc. seeks a Luxury Retail Boutique Specialist in New York. The role emphasizes delivering exceptional client service, mastering high jewelry, and guiding clients through selling ceremonies in a boutique setting.

You'll build relationships, manage client data via CRM, and support events with corporate teams. Candidates should have luxury retail or hospitality experience and be flexible to work evenings, weekends, and holidays.