Regional Client Engagement Director

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Wellness reimbursement program

PTO and volunteer time off

Job summary

Richemont North America, Inc. is seeking a Regional Director of Client Engagement to drive one-to-one clienteling and loyalty programs for Cartier in the New York market.

You will lead boutique teams, partner with cross-functional partners, and recruit high net-worth clients through exceptional in-store experiences. You will coach field teams, implement clienteling tools, and develop monthly insights to optimize ROI across the region.

Qualifications

• 10+ years of luxury goods retail or luxury hospitality management.
• Experience managing budgets and tracking ROI.
• Strong analytical skills to extract actionable insights.

Responsibilities

• Conduct regular boutique visits to support directors and managers and improve clienteling KPIs.
• Develop a clienteling culture and embed routines into daily practices.
• Lead adoption of client outreach tools and scale best practices regionally.
• Roll out new clienteling tools and initiatives across boutiques and region.
• Provide coaching to boutique leadership and frontline teams.
• Partner with North America Client Engagement to align initiatives with market needs.
• Support trainings to upskill teams and improve client development results.
• Identify high-potential clients and plan targeted development activities.
• Monitor client data quality and analytics to drive ROI.

Skills

Client engagement

Leadership

Analytical skills

Interpersonal skills

Excel

PowerPoint

Education

Bachelor’s degree in business-related field

Tools

PowerPoint

Excel

Job description

Richemont North America, Inc. is seeking a Regional Director of Client Engagement to drive one-to-one clienteling and loyalty programs for Cartier in the New York market.

You will lead boutique teams, partner with cross-functional partners, and recruit high net-worth clients through exceptional in-store experiences. You will coach field teams, implement clienteling tools, and develop monthly insights to optimize ROI across the region.