Luxury Boutique Sales Experience Lead

US04 Richemont North America, Inc.; McLean (VA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont North America, Inc. is seeking a Sales Experience Manager to lead boutique business development and elevate client relationships across the Cartier North America network.

You will drive sales strategy, mentor a high-performing team, and partner with regional and corporate teams to meet KPIs and optimize client experience. The role requires 8–10 years in luxury retail or hospitality with proven leadership, CRM and SAP familiarity, and the ability to work weekends and travel for events.

Qualifications

• Bachelor's degree in business or related field preferred.
• 8–10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports and leading teams.
• Available to work retail hours including weekends; travel as needed.
• SAP experience is preferred; strong leadership and communication skills.
• Analytical, organized, and excellent interpersonal abilities.
• Entrepreneurial mindset with a collaborative, coachable approach.

Responsibilities

• Lead business development for the boutique by creating and developing client relationships.
• Develop and maintain excellent client relationships to drive sales and KPIs.
• Coach and manage the sales team to achieve targets and KPI goals.
• Collaborate with Boutique leadership and corporate partners to meet store objectives.
• Oversee CRM efforts, data capture, and client outreach for repeat business.
• Lead boutique projects, inventory, audits, and regular sales reporting.

Skills

Leadership

Client relationships

Analytical skills

Sales strategy

Education

Bachelor's degree in business

Tools

SAP

CRM software

Job description

Richemont North America, Inc. is seeking a Sales Experience Manager to lead boutique business development and elevate client relationships across the Cartier North America network.

You will drive sales strategy, mentor a high-performing team, and partner with regional and corporate teams to meet KPIs and optimize client experience. The role requires 8–10 years in luxury retail or hospitality with proven leadership, CRM and SAP familiarity, and the ability to work weekends and travel for events.