Luxury Client Advisor & Relationship Concierge

Vhernier Group; New York (NY); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

Richemont seeks a Client Advisor to achieve sales targets and develop a strong client base within the New York boutique. You will deliver exceptional experiences, use storytelling, and leverage product knowledge to drive immersive customer journeys.

The role emphasizes clienteling, CRM collaboration, and daily boutique operations, with flexibility to work evenings, weekends, and holidays as needed. Richemont offers comprehensive benefits in the United States.

Qualifications

• Luxury retail or hospitality experience preferred.
• Excellent understanding of the luxury client experience and service.
• Proficient with Microsoft Office: Excel, Word, PowerPoint.

Responsibilities

• Achieve or exceed monthly sales targets as directed by Management and collaborate with Boutique Manager on client requests.
• Cultivate new and nurture existing client relationships; capture data in CRM and follow up.
• Assist with daily boutique operations, inventory, audits, and coordination with Corporate Team and Italy HQ.

Skills

Customer service

Excel

Word

PowerPoint

Communication

Logistics

Clienteling

Education

High School Diploma

College degree preferred

Job description

Richemont seeks a Client Advisor to achieve sales targets and develop a strong client base within the New York boutique. You will deliver exceptional experiences, use storytelling, and leverage product knowledge to drive immersive customer journeys.

The role emphasizes clienteling, CRM collaboration, and daily boutique operations, with flexibility to work evenings, weekends, and holidays as needed. Richemont offers comprehensive benefits in the United States.