Senior Change Enablement Lead - ServiceNow Expert

Centene Corporation; United States; Hybrid; USD 103,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Stock purchase program

Tuition reimbursement

Paid time off and holidays

Flexible work arrangements (remote/hyb

Job summary

Centene is seeking a senior Change Enablement Lead to drive daily execution, governance, and quality of the enterprise Change Enablement process. You will provide operational direction to Change Managers, oversee work levels, and serve as a policy interpretation escalation point, ensuring readiness and compliance across Normal, Standard, Expedited, and Emergency changes.

The role requires strong Change Enablement knowledge, ServiceNow expertise, and experience coaching teams, with visibility

Qualifications

• ITIL 4 Foundation certification is required.
• 6+ years of IT Service Management experience.
• 3+ years performing change management reviews in a large enterprise environment.
• Experience with Change Enablement practices (risk assessment, implementation readiness, scheduling, change types).
• ServiceNow Change Management experience (reviewing change records and using reports or dashboards to monitor work).
• Experience with Incident and Problem Management (identifying change-related incidents).
• Experience coaching, training, or providing day-to-day direction to peers or team members.

Responsibilities

• Provide daily operational leadership for Change Enablement review queues, coordinating work assignments and adjusting priorities based on operational needs.
• Monitor workload, aging, service levels, deadlines, and coverage using ServiceNow data.
• Review and assess complex or escalated production changes for completeness, risk, business and service impact, implementation readiness, scheduling conflicts, dependencies, validation, and recovery planning.
• Verify that change records comply with Change Enablement policies, controls, and governance requirements for all change types.
• Work with change owners and technical teams to resolve incomplete or inconsistent information, and confirm documentation before implementation.
• Escalate situations requiring a policy decision or exception to management.
• Provide day-to-day coaching, training, and knowledge support to Change Managers, including onboarding and cross-training.
• Perform quality reviews of completed work to identify errors and opportunities for improvement.
• Develop and maintain job aids, operating procedures, training materials, and knowledge resources.
• Coordinate post-implementation reviews for failed or incident-causing changes and track corrective actions to closure.

Skills

ITIL 4 Foundation certification

IT Service Management

Change management reviews

Incident & Problem Management

Coaching & training peers

Change Enablement practices

DevOps / CI/CD familiarity

ServiceNow Change Management

Education

Bachelor's degree in a quantitative or business field

Tools

ServiceNow Change Management

Reports and dashboards

Job description

Centene is seeking a senior Change Enablement Lead to drive daily execution, governance, and quality of the enterprise Change Enablement process. You will provide operational direction to Change Managers, oversee work levels, and serve as a policy interpretation escalation point, ensuring readiness and compliance across Normal, Standard, Expedited, and Emergency changes.

The role requires strong Change Enablement knowledge, ServiceNow expertise, and experience coaching teams, with visibility